Select which cookies you accept
When you visit this website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the website work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience.
Because we respect your right to privacy, you can choose not to allow some types of cookies. Below is a list of different categories of cookies that may be set and that you can freely change. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
These cookies are required and must be accepted to use this site.
These cookies collect data about how visitors use this website.
These cookies allow the website to remember choices you make and provide enhanced, more personal features.
These cookies are used to deliver adverts more relevant to you and your interests.
Empower Your Employees to Make Their Own Decisions
Do your employees come to you with every little question they have during the workday? These interruptions make it hard to do focused work, and are a sign that people don’t feel empowered to make decisions on their own. Here’s how to address the issue.
Make clear that an “open-door policy” doesn’t mean that anyone is allowed to interrupt you at any time for any reason. Designate do-not-disturb times with some sort of signal, such as a do-not-disturb sign, a cubicle flag, or headphones. And empower your team to similarly protect their focus time. Everyone should know what the signals are and what they mean.
Promote confidence in your staff:
Make sure everyone understands the responsibilities of their role and the types of decisions they can — and should — make on their own. Then, encourage them to find their own solutions to day-to-day problems. Instead of answering questions, try using the phrase, “I trust your judgment.
Emphasize that it’s OK to make mistakes:
When someone does make a bad call, bring attention to the lesson learned, and make sure it sticks, but if the decision was ethical and made in good faith, be supportive and empathetic. Use mistakes as teaching opportunities so that people become more self-sufficient in the future.